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Terms and conditions of sale

1. Object
1.1. These general conditions of sale (hereinafter also the "Conditions") apply to the purchase of SANICARTER brand products (hereinafter "Products" or the singular "Product") performed through the e-commerce site (hereinafter the "Site") by users qualified as "Consumers" pursuant to the following article
1.2. The Site, owned by FP Progetti Italia Srl Unip., With registered office in Bressanone (BZ), via Oswald Von Wolkenstein 6, Italy, tax code, VAT number 02341650212 and registration number in the Bolzano Business Register 172082 1.2. Purchases of Products made through the Site will see FP Progetti Italia Srl Unip. As parts, as the seller (hereinafter the "Seller"), and the person who proceeds to purchase one or more Products for purposes not related to their business activity , commercial, craft or professional, as a buyer (hereinafter the "Consumer"). The resale or transfer for any commercial or professional purpose of the products purchased on the Site is expressly prohibited. Seller and Consumer will be hereinafter collectively referred to as the "Parties". All purchase order fulfillment activities, including the delivery of Products, management and resolution of complaints, management of practices relating to the exercise of the right of withdrawal pursuant to Articles 52 and ss. of the Consumer Code, refunds, returns, also pursuant to art. 128 and ss. of the Consumer Code, will be managed by the Seller.
1.3. The Seller owns the rights to the domain name of the Site, logos and trademarks relating to the Products presented on the Site, as well as the copyright on the contents of the Site.
1.4. Any communication from the Consumer connected and / or related to the purchase of the Products - including any reports, complaints, requests concerning the purchase and / or delivery of the Products, the exercise of the right of withdrawal, etc. - must be sent to the Seller at the addresses and in the manner indicated on the Site and to the e-mail address
1.5. Each purchase is governed by the general conditions of sale in the version that will be published on the Site at the time the order is sent by the Consumer.
1.6. The Site is dedicated to retail and as such is intended for the exclusive use of Consumers. Subjects who are not Consumers are advised not to execute purchase orders. If one or more sales are made to a person who cannot be qualified as a Consumer, these Conditions will apply but, notwithstanding the provisions of the same:
a) the buyer will not be granted the right of withdrawal referred to in article 10;
b) the buyer will not be able to benefit from the warranty on the Products indicated in Article 8;
c) the buyer will not be granted any other protections provided herein in favor of the Consumer, which reflect or comply with mandatory provisions of the law;
d) the sales contract concluded between the Seller and the buyer will be governed by Italian law, with the exclusion of the United Nations Convention on Contracts for the International Sale of Goods - Vienna Convention of 1980.
1.7. Simultaneously with the transmission of the purchase order, the Consumer accepts that the confirmation of the information relating to the order placed and these Conditions are sent by e-mail to the address stated by the same during registration on the Site or during the purchase process. .
1.8. In order to make purchases through the Site, the Consumer must have the age of majority (18 years) and the ability to act, which the Consumer declares to possess.
1.9. Any costs for Internet connection to the Site, including telephone costs, are the sole responsibility of the Consumer, according to the rates applied by the operator selected by the Consumer.
2. Characteristics of the Products and their availability in the different geographical areas
2.1. The Products are sold with the characteristics described on the Site and according to the Conditions published on the Site at the time the order is placed by the Consumer, with the exclusion of any other condition or term.
2.2. The Seller reserves the right to modify these Conditions at any time, at its discretion, without the need to provide any notice to users of the Site. Any changes made will be effective from the date of publication on the Site and will only apply to sales concluded from from that date.
2.3. The prices, the Products for sale on the Site and / or their characteristics may be subject to change without notice. These changes operate only for orders not yet confirmed on the date of the change itself. In any case, before sending the purchase order pursuant to point 3 below, the Consumer is invited to check the final sale price.
2.4 The Site can be accessed from all over the world. However, the Products available on the Site can only be purchased by users who request their delivery in one of the countries indicated on the Site.
3. How to purchase the Products - Completion of each individual purchase contract
3.1. The presentation of the Products on the Site, which is not binding for the Seller, is a mere invitation to the Consumer to make a contractual purchase proposal and not an offer to the public.
3.2. The purchase order transmitted by the Consumer to the Seller through the Site has the value of a contractual proposal and is governed by these Conditions, which are an integral part of the order itself and that the Consumer, by transmitting the order to the Seller, is required to accept in full and without reservation. Before proceeding with the purchase of the Products, by sending the purchase order, the Consumer will be asked to carefully read these Conditions and the information on the right of withdrawal, to print a copy using the print command and to memorize or reproduce a copy for your own personal use. Furthermore, the Consumer will be asked to identify and correct any errors in entering their data.
3.3. The Consumer's purchase order is accepted by the Seller by sending it to the Consumer, to the e-mail address declared by the latter to the Seller at the time of registration on the Site or sending the order if the Consumer is not registered on the Site. , an e-mail confirming the order itself, which will contain the link to the text of these Conditions, the summary of the order made, including the detailed indication of the price, shipping costs and applicable taxes, and the description of the characteristics of the ordered Product. The Consumer's order, the Seller's order confirmation and the Conditions applicable to the relationship between the Parties will be filed electronically by the Seller in its IT systems and the Consumer may request a copy by sending an e-mail to the Seller at sanicarter address. @
3.4. Each contract for the purchase of the Products is considered concluded when the Consumer receives the order confirmation from the Seller via e-mail.
4. Procedure for selecting and purchasing products
4.1. The Products presented on the Site can be purchased by selecting the Products of interest to the Consumer and placing them in the appropriate virtual shopping cart. After the selection of the Products, in order to purchase the Products placed in the cart, the Consumer will be invited to (i) register on the Site, providing the requested data, or (ii) to log in, if the Consumer is already registered or (iii) to provide their data in order to complete the order and allow the completion of the contract. If the data indicated in the order are different from those provided during registration on the Site, the Consumer will be asked to confirm their data (by way of example but not limited to: name, surname, etc.), as well as the address where to deliver the selected Products, the billing address and, optionally, a telephone number where you can contact him for any communications relating to the purchase made. The Consumer will display a summary of the order to be executed, of which he can modify the contents: therefore, the Consumer, after careful reading, must expressly approve these Conditions, by means of the appropriate check-box on the Site and finally, through the "Enter order" button, the Consumer will be asked to confirm his order, which will then be definitively sent to the Seller and will produce the effects described in the previous par. 3.2. of this contract. The Consumer will also be asked to choose the shipping method and the payment method, among those available. If the Consumer decides for the immediate payment method (contextual to the purchase) by credit card, Stripe will be required to communicate the relevant data via a secure connection. For accounting and administrative needs, the Seller reserves the right to verify the personal details indicated by the Consumer. If the payment is made by credit card, the purchase amount will be charged exclusively at the time of transmission of the order confirmation from the Seller to the Consumer.
4.2. If during the procedure for selecting the Products on the Site referred to in point 4.1 above, the Consumer finds that the price of one or more of the Products he intends to select for the next purchase is clearly lower than that normally applied, net of any discounts and / or promotions in force at that time, due to an obvious technical problem on the Site, please do not complete your purchase order and report the aforementioned technical error to the Seller's Customer Service by sending an e-mail to the e-mail address
4.3. In cases where the Consumer has completed his purchase order and the latter includes a Product whose price is clearly lower than that normally applied, net of any discounts and / or promotions in force at that time, due to of an obvious technical problem occurring on the Site, if the Consumer himself has not yet received the Product, the Seller will (i) cancel the order by sending a communication to this effect via e-mail, to the e-mail address indicated by Consumer during the transmission of the order and (ii) reimburse the Consumer for the payments made by the same in relation to the canceled order, including delivery costs, without undue delay and, in any case, no later than 14 days from the cancellation of the order, using the same payment method used by the Consumer for the initial transaction.
5. Delivery of goods and acceptance
5.1. The Site indicates the availability of the Products and their delivery times, however, this information is to be considered purely indicative and not binding for the Seller.
5.2 The Seller undertakes to do everything in its power to comply with the delivery times indicated on the Site and, in any case, to carry out the delivery within a maximum time of 30 (thirty) days starting from the following day. to that in which the Consumer sent the order and the payment was credited to the Seller's account. In case of non-execution of the order by the Seller, due to the unavailability, even temporary, of the Product, the Seller will provide written communication to the Consumer and will refund any sums already paid by the Consumer for the payment of the Product pursuant to the following paragraph 5.3.
5.3. The shipment of the Products ordered by the Consumer will take place in the manner selected by the Consumer, among those available and indicated on the Site at the time of placing the order. The Consumer undertakes to promptly check and as soon as possible that the delivery includes all and only the Products purchased and to promptly inform the Seller of any discrepancy with the order placed, no later than 30 days from order of Products; failing that, the Products will be considered accepted. Should the packaging or wrapping of the Products ordered by the Consumer arrive at their destination clearly damaged, the Consumer is invited to refuse delivery by the carrier / forwarder or to accept delivery "subject to".
5.4. If available, the Consumer will also have the possibility to choose, at the time of the order, the Delivery to the Warehouse, by selecting the store in Via Veneto 21 Brembate (BG) 24041 where to collect the Product (s) object of his order purchase. Cash on delivery is not available as a method of payment for this type of shipment. The Consumer, after having received an e-mail from the Seller confirming the "withdrawal of the Product", must go to the Warehouse at the time of sending the order to collect the ordered Product with a copy of the e-mail confirming his order, the tax receipt or invoice, received with a dedicated e-mail, and a valid identity document. If the Consumer fails to collect the Product (s) covered by his purchase order within 7 (seven) days following receipt of the aforementioned "Product collection confirmation" e-mail, the Seller will refund the Consumer the relative amount paid no later than 14 (fourteen) days later, using the same payment method selected by the Consumer for the initial transaction. In case of cancellation of the order, the Seller will have the right to sell the Products covered by the canceled order to third parties. It is understood that the Warehouse employees are not authorized to proceed with the opening of the packages containing the orders, to replace and / or integrate any missing and / or non-compliant products and not even to return the Consumer's order to another address that provides for the Warehouse delivery. In case of collection made by a third party not holder of the order, it is necessary to go to the Warehouse with a proxy signed by the holder of the order, a copy of a valid identity document of the latter and a copy of the confirmation order and tax document or invoice, received by e-mail from the Consumer.
6. Prices, shipping costs, taxes and fees
6.1. The price of the Products is that indicated on the Site at the same time as the order is sent by the Consumer. The prices include the costs of standard packaging, VAT (if applicable) and any indirect taxes (if applicable), while they do not include the shipping costs that are calculated before the confirmation of the order sent by the Seller to the Consumer and that the same Consumer agrees to pay the Seller in addition to the price indicated on the Site.
6.2. The Consumer must pay the total price to the Seller, as reported in the order and in the order confirmation sent by e-mail from the Seller to the Consumer.
6.3. If the Products are to be delivered in a country outside the European Union, the total price indicated in the order and confirmed in the order confirmation, including indirect taxes (if applicable), is net of any customs duties and any other sales tax, which the Consumer undertakes from now on to pay, if due, in addition to the price indicated in the order and confirmed in the order confirmation, in accordance with the provisions of the law of the country in which the Products will be delivered . The Consumer is invited to inquire with the competent bodies of their country of residence or destination of the Products, in order to obtain information on any duties or taxes applied in their country of residence or destination of the Products.
6.4. Any additional costs, charges, taxes and / or duties that a given country may apply, for any reason whatsoever, to the Products ordered under these Conditions are the sole responsibility of the Consumer.
6.5. The Consumer declares that the lack of knowledge of the costs, charges, duties, taxes and / or taxes referred to in the previous paragraphs. 6.3. and 6.4., at the time of sending an order to the Seller, it cannot constitute grounds for termination of this contract and that it cannot in any way charge the aforementioned charges to the Seller.
7. Payments
7.1. Payment of the price of the Products purchased through the Site must be made within the essential period of 5 (five) days from the date of transmission of the order confirmation from the Seller to the Consumer. The Consumer expressly accepts that the execution of the contract by the Seller will begin at the time the price of the purchased Product (s) is credited to the Seller's current account.
7.2. Payment can be made by credit card, via Stripe, by cash on delivery (not valid for products with advance booking) by cash, by bank transfer to FP PROGETTI ITALIA SRL Unip. - Banca UNICREDIT - IBAN IT 35 L 02008 55090 000100029749 BIC / SWIFT UNCRITM1C24 and within the limits established by law and by these Conditions of Sale, under the conditions described below. The Seller may allow additional payment methods, indicating them in the payments section of the Site.
7.3. If the payment is made by credit card, the Consumer will be transferred to a secure site and the credit card details will be communicated to the operator who deals with payments on behalf of the Seller. The transmitted data will be sent in secure mode, through the encrypted transfer of data with 128-bit SSL (SecureSocketLayer) system. These data are not accessible even for the Seller.
7.4. Limited to deliveries in the Italian territory and for orders up to Euro 999.00 if provided for on the site, the Consumer can choose the method of payment on delivery (not valid for products in preview booking). The choice of payment by cash on delivery involves an additional cost and payment to the courier must be made exclusively in cash (checks, credit cards and debit cards are not accepted).
7.5. The receipt for the purchase made can be downloaded from the My Account page.
8. Seller's legal guarantee of conformity, reporting of lack of conformity and interventions under warranty
8.1. Pursuant to and for the purposes of the European Directive 44/99 / EC and the Italian Legislative Decree no. 206/2005 (hereinafter "Consumer Code"), the Seller guarantees to the Consumer that the Products will be free from design and material defects and conform to the descriptions published on the Site for a period of 2 (two) years from the date of delivery. of the Products to the Consumer. The application of any guarantee is excluded in case of use or washing or other handling of the Product that does not conform to that of the Product and to the instructions / warnings provided by the Seller and / or the Owner, or reported in the reference illustrative documentation, in tags or labels.
8.2. Under penalty of forfeiture of this guarantee, the Consumer has the duty to report any defects and non-conformities within and no later than 2 (two) months from discovery, by sending the Customer Service of the Service to the Seller's Customers, by e-mail '' address, the appropriate form correctly filled in, with indication of the defect and / or non-conformity found, as well as the relative documentation indicated in the return form itself (at least 1 (one) photograph of the Product, the order confirmation sent by the Seller and / or the tax receipt).
8.3. Following receipt of the form and related documentation, the Seller will assess the defects and non-conformities reported by the Consumer and, after having carried out the quality checks to verify the actual non-conformity of the Product, will decide whether to authorize the repair of the Products in guarantee or, where not possible, authorize the return of the same by providing the Consumer with a reply, containing the "Return Code", via e-mail to the address provided by the latter during the registration process on the Site or during transmission of the order. The authorization to return the Products will in no way constitute recognition of defects or non-conformities, the existence of which must be ascertained after the return. The Products for which the Seller has authorized the return must be returned by the Consumer, together with a copy of the return authorization notice bearing the "Return Code", within 30 (thirty) days of reporting the defect or non-compliance, as follows address: FP PROGETTI ITALIA SRL Unip. VIA VENETO 21 - 24041 BREMBATE (BG) ITALY
8.4. In the event of defects or non-compliance, the Consumer will have the right to have the Product restored to conformity by the Seller, by repair or replacement, or to alternative remedies in the cases expressly provided for by art. 130 of the Legislative Decree n. 206/2005. If the Seller has undertaken to reimburse the Consumer the price paid, the refund will be made, where possible, by the same means of payment used by the Consumer when purchasing the Product or by bank transfer. It will be the responsibility of the Consumer to communicate to the Seller, again by e-mail to, the bank details to make the transfer in his favor and to ensure that the Seller is in a position to be able to return the amount due.
8.5 Products repaired, modified or altered in any way by the Consumer are excluded from the Legal Guarantee. Also excluded from the scope of the Legal Guarantee are any breakdowns or malfunctions or defects of any other type caused by accidental events or by the responsibility of the consumer or by a use of the product that does not comply with its intended use and / or as provided in the technical documentation. attached to the product, if any, or in the instructions for use relating to the same.
9. Liability for damage from defective products
9.1. As for any damage caused by defects in the Products, the provisions of the European Directive 85/374 / EEC and the Consumer Code apply.
10. Right of withdrawal
10.1 Without prejudice to the exceptions referred to in Article 59 of the Consumer Code, the Consumer is entitled to withdraw from any contract concluded under these Conditions, without having to provide any reasons and without any penalty, within the deadline 14 (fourteen) days from when (i) the Product was delivered or (ii) in the case of the purchase of multiple Products delivered separately with a single order, the last product was delivered.
10.2 To exercise the right of withdrawal, the Consumer, before the expiry of the term referred to in paragraph 10.1 above, can send an explicit declaration via the contact form or to the e-mail address, of the your decision to withdraw by entering the order number and the email with which you made the purchase.
10.3 Following the provisions of point 10.2 above, the Consumer will receive an e-mail confirming the exercise of the withdrawal, containing, in the event that he has already received the ordered product in the meantime, the return form to be included in the package, and the instructions for returning the product, to be sent no later than the following 14 days to: FP PROGETTI ITALIA SRL Unip. VIA VENETO 21 - 24041 BREMBATE (BG) ITALY
10.4 If the Consumer has received the product, he is obliged to return it to the above address without undue delay and, in any case, within 14 days from the day in to which you communicated the withdrawal. The deadline is met if the Consumer returns the goods before the expiry of the 14-day period. The risks and direct costs of returning the goods, as well as proof of this, will be borne by the Consumer. The Consumer must also arrange to ship the Products, using a carrier of his choice and at his own expense.
10.5 In the event of withdrawal, the Consumer will be reimbursed for the payments made, including delivery costs without undue delay and, in any case, no later than 14 days from the exercise of the withdrawal. These refunds will be made using the same payment method used by the Consumer for the initial transaction, unless the Consumer requests a refund on a different means of payment, in which case any additional costs deriving from the different means of payment will be charged to the Consumer. The refund may be suspended until receipt of the goods or until the Consumer has demonstrated that he has returned the goods, if earlier. The additional costs deriving from the possible choice of a type of delivery other than the least expensive type of standard delivery offered, as well as the price and any further costs relating to customizations relating to the Products and the related services will not be reimbursed.
10.6 The Consumer is responsible for the decrease in the value of the goods resulting from manipulation other than that necessary to establish the nature, characteristics and functioning of the goods. Therefore, if the returned goods are damaged (for example with signs of wear, abrasion, scratches, scratches, deformations, etc.), not complete with all their elements and accessories (including labels and tags unaltered and attached to the product) , not accompanied by the attached instructions / notes / manuals, original packaging and packaging and the guarantee certificate, where present, the Consumer will be liable for the decrease in the value of the asset, and will be entitled to a refund of the amount equal to the residual value of the Product . To this end, therefore, the Consumer is invited not to manipulate the goods beyond what is strictly necessary to establish the nature, characteristics and functioning of the same and to cover the original packaging of the Products with other protective packaging that preserves its integrity and protect it during transport even from writings or labels.
11. Intellectual property rights
11.1. The Consumer declares to be informed that all trademarks, names, as well as any distinctive sign, denomination, image, photograph, written or graphic text used on the Site or relating to the Products are and remain the exclusive property of FP Progetti Italia Srl Unip . and / or its successors in title, without the Consumer having any rights over the same from accessing the Site and / or purchasing the Products.
11.2. The contents of the Site may not be reproduced, either in whole or in part, transferred by electronic or conventional means, modified, or used for any purpose without the prior written consent of FP Progetti Italia Srl Unip.
12. Consumer data and privacy protection
12.1. In order to proceed with registration, placing the order and then concluding the contract on the basis of these Conditions, some personal data from the Consumer are requested through the Site. The Consumer acknowledges that the personal data provided will be recorded and used by the Seller and by FP Progetti Italia Srl Unip., In accordance with and in compliance with the legislation referred to in the Italian law Legislative Decree no. 196/2003 and subsequent amendments - Privacy Code, to execute each purchase made through the Site and, with your consent, for any further activities as indicated in the specific privacy policy provided to the Consumer through the Site at the time of registration.
12.2. The Consumer declares and guarantees that the data provided to the Seller during the registration and purchase process are correct and truthful.
12.3. The Consumer may at any time update and / or modify their personal data provided to the Seller through the appropriate section of the My Account Site accessible after authentication.
12.4. For any further information on how to process the consumer's personal data, please access the Privacy Policy section and read the General Conditions of Use carefully.
13. Security
13.1. Although the Seller takes measures to protect personal data against their possible loss, falsification, manipulation and improper use by third parties, due to the characteristics and technical limitations relating to the protection of electronic communications via the Internet, the Seller cannot guarantee that the information or data displayed by the Consumer on the Site, even after the Consumer has authenticated (login), cannot be accessed or viewed by unauthorized third parties.
13.2. With regard to the data relating to payments by credit card, the Seller uses the services of the Company which adopts technological systems designed to guarantee the highest levels of reliability, security, protection and confidentiality in the transmission of information via the web.
14. Applicable law, conciliation attempt and competent court
14.1. Each sales contract concluded between the Seller and the Consumers pursuant to these Conditions will be governed and interpreted in accordance with Italian laws and in particular by the Consumer Code, with specific reference to the legislation on distance contracts and by the legislative decree of 9 April 2003. n. 70 on certain aspects concerning electronic commerce. In any case, any rights attributed to Consumers by mandatory provisions of law in force in the State of the latter will be reserved.
14.2. In the event of disputes between the Seller and a Consumer, we guarantee our participation in an attempt at amicable conciliation that each Consumer will be able to promote before RisolviOnline, an independent and institutional service provided by the Arbitration Chamber of the Milan Chamber of Commerce, which allows you to reach a satisfactory agreement, with the help of a neutral and competent conciliator, in a friendly and safe way on the internet. For more information on RisolviOnline regulations or to send a conciliation request, access
14.3. As an alternative to the conciliation attempt referred to in point 14.2 above, the Consumer also has the right to access the European Online Dispute Resolution platform (the European ODR Platform) for the resolution of any dispute between Seller and Consumer. The European ODR Platform is developed and managed by the European Commission, in compliance with Directive 2013/11 / EU and EU Regulation no. 524/2013, in order to facilitate the independent, impartial, transparent, effective, rapid and fair out-of-court resolution of disputes concerning contractual obligations deriving from sales or online services contracts between a consumer resident in the Union and a professional established in the Union through the intervention of an ADR (alternative dispute resolution) body that has joined it, which can be selected from a specific list available there. For more information on the European ODR Platform or to initiate, through the latter, an alternative resolution procedure for a dispute relating to this contract, access the following link: The Seller's e-mail address to be indicated in the European ODR Platform is as follows:
14.4. If you do not adhere to the conciliation attempt referred to in paragraph 14.2 or 14.3 above or if this attempt is unsuccessful, the dispute will be referred to the judge of the place of residence or domicile of the Consumer.
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