INFORMATION RIGHT OF WITHDRAWAL AND RETURN BY DEFAULT NON-CONFORMITY
Right of withdrawal
Right of withdrawal If for any reason you are not satisfied with your purchase, you may return the products within 30 days of receiving your order. You can proceed with the return of the entire order or only partially by selecting the items you wish to return during the return procedure. Upon receipt of your order, you will still have to wait 24 hours for the delivery update in your personal account. Once the update has taken place, you will be able to proceed with the return request. If you are already registered on the site, please return directly from your reserved area. If you are not registered, you can request it by accessing the dedicated page and entering the order number and the e-mail address with which you made the purchase, the surname used during the purchase, the items for which you intend to exercise the right of withdrawal.
FP PROGETTI ITALIA SRL Unip.
VIA VENETO 21 – 24041 BREMBATE (BG) - ITALY
If you have received the product, please return it to Fp Progetti Italia Srl Unip. without undue delay and, in any case, within 14 (fourteen) days from the day on which you communicated the withdrawal. The deadline is met if you send back the goods before the 14 day period has expired. The risks and direct costs of returning the goods, as well as proof of this, will be borne by you. The courier must be directly charged by you to return the goods with related costs at your expense.
If you withdraw, you will be refunded the payments you have made, including delivery costs (with the exception of additional costs deriving from your possible choice of a type of delivery other than the least expensive type of standard delivery offered as well as with the exception of the price and any further costs relating to customizations referable to the Products and related services), without undue delay and, in any case, no later than 14 (fourteen) days since Fp Progetti Italia Srl Unip. receives your decision to withdraw. These refunds will be made using the same payment method used by you for the initial transaction, unless you request a refund on a different payment method. In this case, any additional costs arising from the different means of payment chosen by you will be at your expense. The refund may be suspended until receipt of the goods or until you have demonstrated that you have returned the goods, if earlier. You are only responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods. Therefore, if the returned goods are damaged (for example with signs of wear, abrasion, nicks, scratches, deformations, etc.), not complete with all their elements and accessories (including the labels and tags unaltered and attached to the product) , not accompanied by the attached instructions / notes / manuals, the original packaging and packaging and the guarantee certificate, where present, you will be liable for the decrease in the value of the asset and you will be entitled to a refund of the amount equal to the residual value of the product. To this end, you are therefore invited not to manipulate the goods beyond what is strictly necessary to establish the nature, characteristics and functioning of the same and to cover the original packaging of the products with other protective packaging that preserves their integrity and protects them during transport also by writing or labels.
Returned by default or non-conformity
Returned by default or non-conformity The Seller warrants that the Products shall be free from design defects for a period of 2 (two) years from the date of delivery of the Products to the Consumer, provided that the relevant defect is notified to the Seller within 2 months of its discovery. The application of any warranty is excluded in case of use or washing of the Product not in accordance with the Product's own use or washing and with the relevant instructions/warnings provided by the Seller, or reported in the illustrative reference documentation, tags or labels. If you have received a defective and/or non-conforming product, you must report the defects and/or non-conformity within and no later than 2 (two) months from the discovery, by sending the Service Customer Service to the Seller's Customers, by e-mail to firstname.lastname@example.org, filling in with an indication of the defect and/or non-conformity found, as well as all your data, at least n. 1 (one) photograph of the Product, the order confirmation sent by Fp progetti Italia Srl Unip. and/or the fiscal receipt. If you are a registered user, you can use the dedicated section in My Account or, if you are not a registered user, you can send an email to sanicarter@sanicarter. it by entering the order number and the e-mail address with which you made the purchase, the surname used during the purchase, the items for which you intend to exercise the right to return, as well as, if you paid by cash on delivery, the bank details to make the transfer in your favour and to ensure that Fp progetti Italia Srl Unip. is put in a position to return the amount due. Once the term of 30 days from the moment of the order has expired, the right of return can only be exercised by contacting the customer care of Fp Progetti Italia Srl Unip. at email@example.com. Following receipt of the form and relative documentation, Fp Progetti Italia Srl Unip. will assess the defects and/or non-conformities reported by you through the assistance service and, after having carried out the quality checks to verify the actual non-conformity of the product, will decide whether to authorize the repair of the products under warranty where possible or the return of the products by providing you with a feedback, containing the "Return Code", by e-mail to the address you provided during the registration process to the Site or during the transmission of the order. The authorization to return the products will in no way constitute recognition of defects and/or non-conformities, the existence of which must be ascertained after the return. The products for which Fp Progetti Italia Srl Unip. has authorized the return must be returned by you, together with a copy of the return authorization notice containing the "Return Code", within 30 (thirty) days from the notification of the defect or non-conformity, to the address indicated above. In case of defects and/or non-conformities, you will have the right to restore the conformity of the product by Fp Progetti Italia Srl Unip., through repair or replacement, or alternative remedies in the cases expressly provided for by art. 130 of Legislative Decree no. 206/2005. If Fp Progetti Italia Srl Unip. has undertaken to reimburse you the price paid, the reimbursement will be made, where possible, by the same means of payment used by you when purchasing the product or by bank transfer. After the above 30 days, if you have paid by cash on delivery, it will be your responsibility to communicate to Fp Progetti Italia Srl Unip., also by e-mail at firstname.lastname@example.org, the bank details to make the transfer in your favour and to ensure that Fp Progetti Italia Srl Unip. is in a position to return the amount due.